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Expectations

Happened to read the following post in Facebook today... "The best things in life are unexpected because there were no expectations. 🙌 #unexpectedmoments" Hmmm... 🤔...

Halloween

Probably the most fun I've ever had on Halloween, especially at work, was back in 1987 when I was with CitiPhone on Long Island. We...

Red vs. Blue

I remember the incredibly-uneasy (that's code for 🤮) feelings I had after the Citi-Travelers merger in the late 1990s.I hated the thought of combining our...

Customer Centric

Customer-centric. That's what you, your people & your company MUST be in order to truly be successful in today's world. Oh, yeah, everyone says it,...

Culture

Here’s another gem from Sean Gagnon, CEO of The Abs Company... “The simple act of acknowledgment goes a long way in strengthening culture and letting...

Thanksgiving

I know that everyone has heard, or experienced, their share of Thanksgiving Day “episodes”. Cute, disastrous, dangerous, funny...but always memorable. Of course, I know a...

Help!!!

It’s important in EVERY position in a business...whether you’re the head honcho, someone who’s been around forever, or the newbie that just walked in the...

Holy shit!

After Laurie passed away in 2001, it took a while to adjust to my new life without her. Things were so very different as one...

Being a Leader

As a leader, it’s really incumbent upon you to be totally involved with, and invested in, your organization & your company. And your people. Oh,...

Ewww, What’s That Smell?!?

Back in September of 2019, you know, when the world was still (semi-)normal, we started a special group on Facebook called "Citi Reunion". Originally began as...

When Will they…?

I rarely (if ever) write about something that’s political in nature, but... Please correct me if I’m mistaken, completely wrong or just plain stupid (✋🏼),...

The Great ATM Scam of ’02

There was a ATM fraud controversy several years ago that wasn't highly publicized (if at all) in the newspapers or on TV. And I happened...

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