Mike’s Blog

  • Back in My Day
  • Customer Service
  • Didja Know...?
  • Leadership Tidbits
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  • Operational Philosophies
  • Stranger Than Fiction

Cheesecake Recipes

A long time ago, when I was managi, er, leading Customer Service @ Lehman Bros, I came across a very seasoned, knowledgeable rep with an...
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Perception Is Reality

Perception is reality. Not sure there's anything spoken truer than that! I really don't give a crap about your intentions...nor the effort...nor the time invested...nor...
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Communications Reminders

Before I start with my normal spiel, I'd like to tell you about this 90-second video snippet I watched of an interview with the esteemed...
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Adjusting to San Antonio

I remember when we first moved to San Antonio from NY in October 1993 (and on Halloween, no less! 👻) as it certainly took us...
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Respect, Trust & Passion

Whenever I assumed responsibility for a new area or department, I’d always try to hold a staff meeting(s) as soon as feasibly possible with all...
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