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More Leadership Stuff
Here's a piece I borrowed from Forbes, Inc. about how real leaders need to treat their people...1. Be interested.Getting to know what your people can...
Eggplant Parmigiana
Here's a short-n-sweet story about my venture into the dating scene after my Laurie passed in '01.A couple of us (Roxane Guerra & Cindy Gonzalez-Hernandez)...
Standing Up for your People
And more than anything, you MUST put yourself in your people's shoes, try to understand what THEY'RE going through.I get it...not everyone will know exactly...
The Tire Co-in-ky-dink
I have this incredibly-frustrating habit of constantly putting off at least one very important deliverable.If you're able to review the thousands of To Do lists...
Test of a Warrior
Ah, the good ol' days...and the infamous Sunday evening "Test of the Warrior"!!! 💪🏼 💪🏼 💪🏼No, it didn't involve any feats of strength (although the...
Cheesecake Recipes
A long time ago, when I was managi, er, leading Customer Service @ Lehman Bros, I came across a very seasoned, knowledgeable rep with an...
Perception Is Reality
Perception is reality. Not sure there's anything spoken truer than that! I really don't give a crap about your intentions...nor the effort...nor the time invested...nor...
Communications Reminders
Before I start with my normal spiel, I'd like to tell you about this 90-second video snippet I watched of an interview with the esteemed...
Adjusting to San Antonio
I remember when we first moved to San Antonio from NY in October 1993 (and on Halloween, no less! 👻) as it certainly took us...
Respect, Trust & Passion
Whenever I assumed responsibility for a new area or department, I’d always try to hold a staff meeting(s) as soon as feasibly possible with all...
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