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COVID-19 & Face Masks

Here's a Facebook post from April 2020 as we were mired in the Covid-19 pandemic..."Last evening, I put out a plea for 25 masks to...
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More Leadership Stuff

Here's a piece I borrowed from Forbes, Inc. about how real leaders need to treat their people...1. Be interested.Getting to know what your people can...
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Eggplant Parmigiana

Here's a short-n-sweet story about my venture into the dating scene after my Laurie passed in '01.A couple of us (Roxane Guerra & Cindy Gonzalez-Hernandez)...
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Standing Up for your People

And more than anything, you MUST put yourself in your people's shoes, try to understand what THEY'RE going through.I get it...not everyone will know exactly...
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The Tire Co-in-ky-dink

I have this incredibly-frustrating habit of constantly putting off at least one very important deliverable.If you're able to review the thousands of To Do lists...
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Test of a Warrior

Ah, the good ol' days...and the infamous Sunday evening "Test of the Warrior"!!! 💪🏼 💪🏼 💪🏼No, it didn't involve any feats of strength (although the...
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Cheesecake Recipes

A long time ago, when I was managi, er, leading Customer Service @ Lehman Bros, I came across a very seasoned, knowledgeable rep with an...
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Perception Is Reality

Perception is reality. Not sure there's anything spoken truer than that! I really don't give a crap about your intentions...nor the effort...nor the time invested...nor...
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Communications Reminders

Before I start with my normal spiel, I'd like to tell you about this 90-second video snippet I watched of an interview with the esteemed...
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Adjusting to San Antonio

I remember when we first moved to San Antonio from NY in October 1993 (and on Halloween, no less! 👻) as it certainly took us...
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Respect, Trust & Passion

Whenever I assumed responsibility for a new area or department, I’d always try to hold a staff meeting(s) as soon as feasibly possible with all...
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