The following is the famous “Notes from the Beach” memo that Executive VP John Reed (head of Citi’s Consumer Services Group, before he took the CEO & Chairman reins from Walter Wriston) wrote in March 1976… …while on vacation in the Caribbean! And it’s absolutely prophetic! John was an incredibly-brilliant leader, both within Citi as…

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Happened to read the following post in Facebook today… “The best things in life are unexpected because there were no expectations. 🙌 #unexpectedmoments” Hmmm… 🤔 My response… “When you have low (no?) expectations, you’re rarely disappointed. But, then again, you’re also rarely successful as you’ll accept anything, including mediocrity & failure…” Short & sweet. Just…

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Here’s another gem from Sean Gagnon, CEO of The Abs Company… “The simple act of acknowledgment goes a long way in strengthening culture and letting your team know that they and their work matters.” There’s a lot to say about the “culture” you build & try to strengthen/maintain in your organization. CULTURE…it’s the glue that…

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It’s important in EVERY position in a business…whether you’re the head honcho, someone who’s been around forever, or the newbie that just walked in the door…that you feel comfortable & confident enough to ask questions & when appropriate, request some help. With the new trainees, that seems pretty obvious, no? But lemme tell ya, so…

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As a leader, it’s really incumbent upon you to be totally involved with, and invested in, your organization & your company. And your people. Oh, you can be the greatest thing since sliced bread while you’re on the playing field, at work, during business hours, but your responsibility to the organization…and, most importantly, to your…

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* * * WARNING: In reading this short story over again today, I realized that I’ve repeated different pieces in other stories. However, while most authors would never commit such an atrocity…🧔🏻 🔫…this time, my major faux pas is actually APPROPRIATE & only serves to underscore the message I’m trying to convey! Or… It’s just…

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“Ya gotta INSPECT what you EXPECT!” That doesn’t necessarily mean that you merely check the stats or carefully read the reports. Nor is it accomplished by only speaking with your Quality Control people or reviewing their findings. It does mean that YOU personally roll up your sleeves & dig in. (BTW, most of the stuff…

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