Didja Know…?

I keep reading all these stories about “credit card skimmers” (designed to steal your card # & code). Just saw one yesterday where 12 new skimmers were found at various gas stations around San Antonio…right after a bunch were found just weeks earlier! Someone needs to explain something to me… Why don’t these gas station…

Over the years, I’ve ALWAYS told myself – – and my people – – that “…you can definitely learn something new… …EVERY, SINGLE DAY!!!” For those that ever questioned that, or shot me that li’l doubting Thomas look, I would simply challenge them… “If you don’t believe me, I’ll be happy to take you into…

Just saw a FB post saying that anyone born before 1998 came before Google. Ah, that’s nuthin’, trust me! I came before the Internet. And, actually, when I stop to think about it, I also preceded … Touch-Tone… 8-track cartridges, cassettes & CDs… Seat belt laws… (Note: Pls 🙋🏼‍♀️ 🙋🏻‍♂️if you knew that I attended…

OK, let’s do this one more time… No, you’ve NEVER been limited to seeing only 25 of your 5,327,409 friends’ posts on your news reel. Think about it. No, FB has NOT changed its algorithm. As long as you react to, and comment on, others’ posts, then you’ll start seeing each other’s posts on your…

There was a ATM fraud controversy several years ago that wasn’t highly publicized (if at all) in the newspapers or on TV. And I happened to be in on it from almost the very beginning! “I’m telling! I’m telling!” Not ripping off people, silly, but in identifying what was happening! It was a Saturday morning…

Loved the ATMs!!! I joined Citi in 1978, just a year after we rolled out our CBCs/Citicard Banking Centers across the NY metropolitan area. We may not have been the very first bank to have them, but we were certainly the first major bank to! And we did it right…all the time! Working autodialer phones…

It was around 1998 or so & I had just become a USCC CitiPhone Director (after stints running Retirement Plan Services Operations, CitiPhone Control Desk, Micrographics & the Special Projects team). Two weeks into my new job (I mean, I had already run CitiPhone back in NY for 5 years & was originally supposed to…

Here’s a customer service experience that I’m currently going through that is incredibly annoying & frustrating…and one which MOST companies fail to address properly. (BTW, I’m currently on hold with United HealthCare for over 20 mins now & I keep getting that stupid “Please Wait” recording every 30 seconds or so.) Here’s the background info……

I keep reading all these stories about “credit card skimmers” (designed to steal your card # & code). Just saw an article the other day where 12 new skimmers were found at various gas stations around San Antonio…right after a bunch were found in July! Someone needs to explain something to me… “WHY DON’T THESE…

One of the most effective & truly revealing tools to use in someone’s performance evaluation is a 360° review. Basically, input is received from all different people…the employee’s Boss, senior mgmt, direct reports, peers, internal customers…to obtain a more rounded, “universal” appraisal. Usually, employees are rated from 1 to 5 in a number of different…