Moving from NY to San Antonio in 1993 was a major lifestyle change for me & my family (my wife, Laurie & our 9 y/o daughter, Heather)… …in, oh, so many ways!!! The “pace” was perceptibly slower down South, which I actually found to be a welcome change after 37 hectic years in the Big…

Read More

Back in 1987, when I was running the CitiPhone Unit that served the Brooklyn/Long Island/Staten Island Region of Citi (both its customers as well as the branches), we were enjoying a wildly-successful year. As it turned out, we were experiencing our best performance EVER…in terms of quality, productivity, efficiency, customer satisfaction, employee satisfaction, staff retention, attendance…

Read More

Probably the most fun I’ve ever had on Halloween, especially at work, was back in 1987 when I was with CitiPhone on Long Island. We had an incredibly-talented & (while generally young) experienced group of outstanding people. We were enjoying probably the greatest year of my entire career & more than likely, the greatest year…

Read More

I remember the incredibly-uneasy (that’s code for 🤮) feelings I had after the Citi-Travelers merger in the late 1990s. I hated the thought of combining our company with that snake oil salesman, Sandy Weill! I had done considerable research on him & the manner in which he gobbled up, then spit out, different firms along…

Read More

The recent infestation of grasshoppers in Las Vegas reminds me of the times when Mother Nature would playe games with us here in San Antonio. Every so often, we’d get besieged with butterflies. A few years ago, it was the snout nose butterfly as they migrated from up north into Mexico for the winter. A…

Read More

I once went to counseling after my Laurie passed in ’01. To be perfectly honest, I never really believed in it – – FOR ME, that is! I fully understand exactly how helpful & beneficial counseling has been to millions & millions of people in helping them deal with life. Hey, I like liver & onions.…

Read More

Once went on a 2nd interview with Capital One in New Orleans (for their banking operations center). Everything went extremely well. They introduced me to a number of people & I felt very comfortable. When I left, I was fairly certain that they were gonna make me an offer. But somehow, from the time I…

Read More

I clearly remember, back in the mid-80s, when Citi decided to move from a 35-hour workweek… 🎶“…working 9 to 5, what a way to make a living…”🎵 …to a 40-hour workweek. But ONLY for those businesses physically located outside the boundaries of New York City!!! Inside the 5 boroughs of NY (Brooklyn, Manhattan, Bronx, Queens…

Read More