All of Mike’s Posts Here are all the blog posts, the most recent, first. Enjoy! Search The Pension Common (Best) Practices Reducing Police Presence It’s ALL About Helping!!! “YOU’RE OUT!!!”…or Are You??? Skiing 🎵 I Just Met a Girl Named M… 🎶 Climb the Highest Mountain, Swim the Deepest Sea She Said What?!? Best Review So Far (Ever?) Man of La Mancha Spurs & Stuff Damn Gringo! You Wanna Know How I Feel??? Broadway Card Skimmers Crew-WHAT??? I’m Soooooo Old… Facebook Helpful Hints I ❤️ New York “Notes from the Beach” Hmmm… 🤔 Another 9-11 Miracle Testosterone 9-11 Parlez-vous français? Growing Up Where’s My Jumbo Jet??? Expectations Halloween Red vs. Blue Customer Centric Culture Thanksgiving Help!!! Holy shit! Being a Leader Ewww, What’s That Smell?!? The Great ATM Scam of ’02 C-I-T-I Reunion Invoked Memories Sometimes, Ya Just Gotta… CBCs/Citicard Banking Centers Risin’ From The Dead “You Shot A What?!?” My, What a NOBLE Deed! So Many Insects!!! Some People Sleep & Other Stuff “Snow!!!” Oh, Those First 90 Days! Transferred Calls (and a little Medicare stuff) Sports Loyalties Card Purchases at Gas Stations Catholic Upbringing I’m Going on A Hunger Strike Unless… Employee Anniversaries Human Resouces Conference Calls A Couple of Hairy Adventures Counseling The Big Easy Getting Accustomed To Nebraska My Unbreakable World Record Sports Oddities 360° Informal Network & Exception Items Ya Gotta Wanna Supply & Demand A Bottle of Red, A Bottle of… Queen 50/50 Raffle & 🎳 Mathematicians The Little Things The Dangers of Spell Check Presentation Skills More Laurie Stuff More Pl*meri Stuff Anagrams Those Damned NYers Toll-Free Numbers Inspect What You Expect Transformation & Other Stuff Decision-Making & Problems You’re a Reflection of… This Could Never, Ever Happen…Again! Drowning What’s This Leadership Thing All About? Employees, Customers, Company…Who’s #1? Laurie Head, Heart, Gut Some Other Leadership Traits Take Control of Your Destiny & Environment Informal Recognition & Thanks Centralizing Branch Functions Be Careful of Those Assumptions Perception IS Reality You Can & Should Learn Something New Every Day Secretaries, Administrative Assistants Leading Your People, Part ? What Exactly is “Successful”? More Random Thoughts Calibration Sessions Working on Positive Behaviors Ranking vs. Rating Employees Adding Value…No Matter What! “But We’ve Always Done It This Way!” Roughin’ It Treating Your Customers Like… Carrabba’s Pool, Anyone? Oh, Josephine! 🎵 Gloria! Gloria! Gloria! 🎶 Frank Deford III High Anxiety I’m so TIRED of this Crap! Stuff Happens in 3s Laurie’s Wake Surprise! Surprise! Granted, It Turned Out Well Don’t Choke! The 40-Hour Workweek Things Were Different Then Service Level vs. Operating Efficiency Customer Centric Part 2 Control Desk & First Impressions The Convalarium at Indian Hills Don’t Treat my People like That! Sports Injuries Attendance Pls Review This! 82% Utilities Cost Reduction John & Pete Dan Owczar Offices Stupid, Stupid, Stupid Hidden Costs Never Again! Progress Oh, Some People! Stuff I Learned Early On Oh, those Consultants! I Got this E-Mail Today Food Drive The People Know Bending the Rules An Interesting Day at the Track Judges, Juries…and Forgiveness Renee Here’s the Scoop, er, Soup! My Going-Away Party Not Feeling Appreciated The Shy Li’l Girl “Tornado!!!” Strange Stuff Providing Valuable Feedback Emotions Cherry Stems Outsourcing Common Sense, Negotiation & Process Re-engineering Build Business Rules into the System Influencing People, Part II Influencing (and helping) People Problem Resolution, etc. School’s Mission The Nose Knows Checkbooks & Bank of America More Lehman Frustration Pushing Changes at Lehman Investing in Your People Where’s the nearest branch? Amy The Bathtub Stuff Integrity Disposable Litter Box Making an Impression The Truth shall set you free! Being “Successful” Call Monitoring Methodology Your People Home, Sweet Home Working Nicely With Others Demand Excellence John Reed, Citi CEO ¿Quien Es Mas Estupido? Passion…Ya Gotta Have It! Take Me Out to the Ballgame What a Strange Coincidence I Got Stories Incentive Compensation Programs Become an Expert in Your Business A Citi tale Communicating with Employees Employees as Customers The First 90 Days Rules, Rules, Rules… Your Brain, Your Heart, Your ….? Controlling Absenteeism Disney I Often Wonder… What a Coinky-dink! You Silly Wabbit! It’s Raining, It’s Pouring, The Old Man Is… I Got Your Back! And Now You Know The Whole Story… I’m Begging You… Of Machismo & Men It’s All Camouflage Citi @ Florence, KY A Christmas Miracle COVID-19 & Face Masks More Leadership Stuff Eggplant Parmigiana Standing Up for your People The Tire Co-in-ky-dink Test of a Warrior Cheesecake Recipes Perception Is Reality Communications Reminders Adjusting to San Antonio Respect, Trust & Passion Share this:EmailFacebookTwitterLinkedInWhatsApp